Store Policies

Quality U.S. Army Emblems
Directly Embroidered onto Clothing and Accessories
Over 1,100 U.S. Army Emblems and Combinations!

ABOUT US
CombatCasuals.com, LLC is owned and operated by veterans of the United States Army and has its principal Place of Business located in the state of Colorado.

Contact Us: (NOT for returns – see Returns Policy below for return address).
Combat Casuals, LLC
8200 S Quebec St.
Suite # A-3307
Centennial, CO 80112
Email: Please use our Online Inquiry System by clicking here.

EMBLEMS
In general, our embroidered emblems are no larger than 3″ x 3″, and most are smaller than that. They are placed on the upper left breast area (except with some children’s and women’s items, where they are placed in the center). They are not patches — they are directly embroidered onto the clothing or accessory article. The size is intended to create a tasteful look for the professional who wishes to display their unit pride, their military accomplishments, etc.
CombatCasuals.com, LLC is completely dedicated to your total satisfaction. If you have any suggestions or comments, please click here to email us.

RULES REGARDING TEXT AND NUMERALS COLORS
What to expect with Combat Casuals’ text options.

If your garment is

If your emblem is

Your Text Option will be

Dark

Full Color

White (or Silver see asterisk * below)
 

Desert

Desert Tan
 

Subdued

Olive Drab (rather dark)
 

USAF Subdued

Olive Drab (rather dark)

Light

Full Cor

Black
 

Desert

Desert Brown
 

Subdued

Black
 

USAF Subdued

Navy

* If your emblem consists of silver thread representing Airborne Wings, Air Assault Wings, HALO Wings, etc. and there is no white thread in the emblem at all, the text will be done in silver thread to match the Wings. If your emblem consists of silver thread representing Airborne Wings, Air Assault Wings, HALO Wings, etc. and there IS white thread in the emblem (for instance a blue/white Airborne Tab, etc.), the text will be done in white thread as in the “typical” Full Color Emblem. Recap: Dark garment, Full Color Emblem, and there is no White at all in Emblem, the text will be silver. Dark garment, Full Color Emblem, and the emblem has White incorporated in it, the text will be white.

  • Typically black, navy, forest green, burgundy, royal, maroon, emerald green, etc. garments are considered “dark” garments.

  • Typically white, ash, heather grey, sports grey, light steel, sand, pebble, tan, red, sage green, gold, pink, stonewashed green, envy green, etc. garments are considered “light” garments.

  • Note that one emblem on the web site has gold lettering incorporated into the full color version: the “Nous Defions” series of emblems. This “Nous Defions” full color lettering will always be gold unless the order is for a yellow or gold garment. In that case, the lettering will be black.

  • There are a few emblems that have text integrated into the emblem itself: i.e. Special Forces Branch Insignia with Group Number. The photos on the web site are for reference only for these emblems. Be advised that the text color guidelines as mentioned above will apply for the Group Number as well as the writing option for beneath emblem.

  • There are also Special Forces Crests that have a large numeral incorporated. Be advised that these numerals will be as noted in the graphic and any optional writing beneath emblem will follow the guidelines.

  • At all times the overall appearance of the garment is considered when choosing colors for the script option. There are a few garments that have contrasting colors on certain components i.e. straps on the rear of a cap, etc. If the text on the garment would look better if it matched that contrasting color, we would choose it for the best overall appearance.

MAKING A PURCHASE
Making a purchase could not be easier. Just browse our on-line catalog and click on any items that you wish to buy. Then, select an emblem, and possibly a script option for below the emblem, and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa/Mastercard credit card payment only from United States banks. If you are shopping from North America, place your order and use your credit or debit card with affixed VISA or MASTERCARD logo.

  • WE ONLY SHIP INSIDE THE CONTINENTAL UNITED STATES, ALASKA and HAWAII. Foreign shipments are reserved for active-duty personnel who give us the proper APO/AE/FPO address to ship to, and who select this “APO/AE” option at the checkout to incur the proper shipping charges.
  • We charge when the item is purchased, as all of our merchandise is hand made to order, and we use a secure (SSL) third party credit/debit card processing service.

MAIL-IN ORDERS
If for some reason you cannot get your card to work on our site, we can do regular mail-in orders using checks or money orders drawn on U.S. based banks and in U.S. dollars. You must be pre-approved before doing this, as some items cannot be done via mail-in. Contact us for details.

LARGE ORDERS
If you are planning a large order (perhaps for a unit fund-raiser or the like), we may be able to grant a discount. We ENCOURAGE large orders, and we will work to get you a fair price. Email us today to talk about your large order requirements.

SHIPPING
Your order is processed (not manufactured) within 48 hours after we receive it. However, because all of our products are finished by hand (embroidery is an art, and they are not pre-made) it will take about 2-3 weeks to ship your order. We strive to ship within 2 weeks. Larger orders may take longer, depending on supply.

  • Backorders: There are no backorders. If we do not hear from you within 21 days, we will automatically refund your money for that item (shipping and taxes, if applicable, will be refunded for orders where the entire order cannot be filled.) and again notify you of our action.
  • We ship via UPS Ground service and will only use U.S. Priority Mail to APO/AE/FPO shipments, (as UPS does not ship to APO’s) Alaska and Hawaii, and for patches-only shipments.
  • There are no overnight or other special shipment options.
  • If shipping to a MILITARY ADDRESS: You MUST enter appropriate shipping information if you are ordering from a military base, i.e., we need your street address, not just your unit address. UPS is decent at determining unit addresses but enter ALL information about your package destination as you can to make sure this process goes smoothly.
  • APO/AE/FPO’s: You must choose (check) the proper APO/AE selection on the shipping information page. If you do not do this correctly, you are subject to being charged the extra amount (the difference) that it costs us to ship to APO/FPO’s.
    • Be advised: Combat Casuals.com, LLC takes no responsibility for lost, not received, or otherwise improperly delivered shipments to APO/AE/FPO’s as they cannot be tracked once they are received by the government. We do retain copies of receipts of shipment from the U.S. Postal service for all APO/AE/FPO shipments.
  • Shipment Schedule:
    • CombatCasuals.com, LLC’s products are finished by hand, and custom made to order. THEY ARE NOT PRE-MADE. Therefore, we will strive to ship your order within 2 weeks, but it may take up to 3 weeks to ship your order.
    • Holiday Season: Orders received between October 15th and January 1st are in the Holiday Season. We will strive to get your order out the door in 2-3 weeks, HOWEVER, as with most retailers during this season, we can get swamped with orders. Please be advised: Your order during this period may take 4 weeks to ship.
    • We do not offer expedited shipping, no matter what the holiday or occasion. So please, plan in advance.
    • Combat Casuals.com, LLC makes no guaranty, express or implied, that an order will be received at the shipping destination on a certain date, even if all of the items purchased came from an express category indicating a specific shipment time frame. Such express time frames indicate an order will be shipped within a certain time, not delivered within a certain time.

TAX CHARGES
For orders received from the state of Colorado, (i.e., the billing address is located within the state of Colorado) state sales tax will be applied to all in-state (Colorado) orders. Our Principal Place of Business is located within the State of Colorado.

CREDIT CARD SECURITY
We know of no documented cases of credit card fraud using our shopping system over the Internet. An SSL encryption method is employed.

CANCELLATIONS / MODIFICATIONS OF ORDER
Cancellations: Orders may ONLY be cancelled within 24 hours of making the order. This means we must receive your cancellation e-mail (only) within 24 hours after making your purchase. No other cancellations are allowed. The 24 hours begins after you make your purchase, irrespective of business day or holiday/weekend day. If, after 24 hours from your purchase, we do not receive a cancellation e-mail from you, your order will be manufactured, and you will not be refunded. There are no exceptions to this policy. All proper cancellations are subject to a 15% processing/restocking fee.
Modifications: Generally, modifications to an existing order are not allowed. Combat Casuals.com, LLC reserves, at their sole discretion, the decision to allow an existing order (i.e., receipt of reserve authority or receipt of payment) to be modified. This is usually, but not always, contingent on whether the order item(s) have been arranged to be shipped to our factory in order to be finished. Other factors may impact this decision, such as, but not limited to quantity, complexity of modification, and other factors.

RETURNS POLICY

  • ALL proper returns require a Return Authorization number (R.A.#), which may be obtained by e-mailing us. No full refund or in-store credit will be granted to any item sent back without a proper R.A.#., and will be subject to a minimum 15% restocking fee.
  • Combat Casuals.com, LLC will replace or give credit on defective products at its sole discretion. Generally, we will give cash refunds ONLY IF the item suffers manufacturing defects (e.g., incorrect item, emblem, or script misspellings). However:
    • Non-defective returns will receive in-store purchasing credits only. No cash refunds.
    • We do NOT provide exchanges/returns for SIZE issues because all of our items are custom finished, i.e., custom embroidery work has been done on them by your request and the item may not or cannot be resold (unique). If you have questions about sizing, please inquire in advance of your order, and we will provide you with available industry sizing information according to the item contemplated.
      • By ordering, you agree to assume the risk that the item may not be the size contemplated (except when an item ordered at a specific size is received as labeled at an incorrect size).
      • Any exceptions to these rules are at Combat Casuals.com, LLC’s sole discretion.
  • Special Orders: Returns of items that Combat Casuals.com, LLC special orders from a manufacturer will not be allowed. In addition, this includes items not in the on-line catalog, special sizes, colors, custom script, custom emblem combinations or placement, etc., or unusually large quantities of on-line catalog items.
  • Proper Returns are refunded ONLY IF they are received at our Return Address AS NEW, (i.e., Unused, Unwashed and Clean), within 15 Contiguous Days from delivery. No dirty or worn products will be refunded.
    • You will only be refunded the cost of the item, and the tax if applicable, but NOT the shipping and handling.
    • We will need your payment information (copy of invoice) to make the refund, so be sure to include this when shipping an item to be refunded.
    • Include your e-mail address.
    • ALL RETURNS ARE SUBJECT TO A 15% PROCESSING/RESTOCKING FEE. This means your refund will be less 15% of the retail value of the item.
  • Orders returned by a freight delivery carrier as refused, bad address, or any other reason without prior notification or authorization will be subject to a minimum 15-75% restocking fee at Combat Casuals.com, LLC’s discretion.

In accordance with and subject to the Returns Policy above, ship returns via U.S. Postal Service Only to: CombatCasuals.com, LLC
110 Westfield Drive
Columbia, TN 38401

Remittance Terms – See returns policy.

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